Terms & Conditions


1. The following Terms and Conditions apply to all orders received and accepted by internet, e-mail, fax, telephone, text-messaging, mail order, or any other method governed by the Distance Selling Regulations (2005).  Use of any of these methods to place an order implies acceptance of these Terms and Conditions.


2. You are invited to view goods displayed on our website, and to place orders according to your requirements.  When we accept your order, we have entered into a contract to supply, and you have entered into a contract to purchase, the goods that you have ordered.  We reserve the right not to accept orders at our sole discretion.


3. We accept orders for items that can be posted from customers residing in the UK and the Republic of Ireland.  Orders above £100 are delivered free of charge to Mainland UK and Northern Ireland residents unless otherwise stated.  Orders for larger items such as furniture are presently accepted only from customers residing in Northern Ireland.  However, mainland UK and Southern Ireland residents interested in purchasing larger items are requested to contact us for further information.


4. We aim to despatch stock orders for postal delivery within 1 working day of order received.  Where this is not possible (items not in stock) we will contact you to discuss the projected delivery date, at which point you may choose to cancel the order. A 25% deposit is required for special order items. Payment in full is required the day before the item is due to be delivered


5. In the unlikely event of your goods being damaged on delivery, we will offer you a replacement or refund.  However, in every case we will require photographic evidence of the fault.  Damages must be notified within two days, otherwise we will not be held responsible.  If goods are damaged, please contact our team via email: info@jknoxandsons.co.uk or telephone: 028 417 62373/62406


6. Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised goods


7. Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.


8. We reserve the right not to accept cancellation in respect of items that have been taken out of their original packaging, and in respect of which their return may raise health and safety concerns.   We may, at our discretion, refuse to accept the return of any item, it it’s condition raises health and safety concerns.


9. It is your responsibility to ensure that the access to your property will allow the delivery of the items you have ordered, and that they are of a suitable size for your requirements.


10. We take care to ensure the accuracy of items, descriptions, images and prices shown on our website.  However, we reserve the right to correct errors or omissions, even after an order has been placed.  In such circumstances, you may, of course, choose to cancel your order.


11. Descriptions of product finishes are for guidance only, and the use of terms such as ‘gold’, silver’, ‘mahogany’ or ‘beech’ relate to colour or finishes only, and do not imply the use of specific metals or woods.


12. All products are offered subject to availability.




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