Welcome

SHIPPING & DELIVERY

 

Thank you for your purchase. We aim to dispatch orders placed before 1pm on the same day.

 

 We use the following courier services to dispatch items

 

Royal Mail Small Packets  (2-3 working days)

 

DHL Large Parcels (2-3 working day) 

 

Express shipping is available at checkout.

 

Shipments and deliveries occur on weekdays and Saturday. Shipping and delivery is subject to change and will be determined at the time of order. 

 

Orders placed after 10am on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery. 

 

Orders for larger items such as furniture are presently accepted only from customers residing in Northern Ireland.  However, mainland UK and Southern Ireland residents interested in purchasing larger items are requested to Contact us for further information.

 

We offer free postage for orders over £100 to UK Mainland and Northern Ireland excluding larger items such as furniture unless previously agreed.

 

For items over 2kg in weight and/or over 450mm in length, a remote delivery surcharge of £5 will be applied to the following postcodes.

 

Area

Postcode

Aberdeen

AB31-AB35

Aberdeen

AB41-AB45

Argyll

PA20-PA78

Argyll

PH30-PH31

Argyll

PH34-PH44

Argyll

PH49-PH99

Argyll

FK17-FK21

Argyll

KA28

Arran

KA27

Dundee

PH15-PH18

Northern Highlands

AB36-AB38

Northern Highlands

AB55-AB56

Northern Highlands

HS1-HS9

Northern Highlands

IV

Northern Highlands

KW0-KW14

Northern Highlands

PH19-PH29

Northern Highlands

PH32-PH33

Northern Highlands

PH45-PH48

Orkney Shetland

KW15-KW17

Orkney Shetland

ZE

 

 

 

 

Isle of Man, Scilly Island and Channels Islands (Subject to a £10.00 delivery surcharge)

 

For delivery to BFPO addresses a £12.00 surcharge will apply

 

If you have any questions regarding shipping or combining orders then please feel free to contact us by email or telephone.

 

 

RETURNS & REPLACEMENTS

 

Returns

 

Items can be returned within 14 days of receiving the goods.

 

The buyer most contact us before returning an item. 

 

If the item has been damaged in transit or is faulty then we as the seller will cover the return cost. 

 

If the item is no longer required/wrong item or size has been order then you as the buyer are responsible for covering the cost of returning the item. We will issue a refund for the item value only (original postage costs will be deducted including free post items)

 

All return goods must be returned in an unused,  re-saleable condition with original packaging intact. Items returned outside of these conditions will be rejected and no refund will be given.

 

We will not accept returns of items that are detrimental to the Health and Safety of our employees.

 

Repairs and replacements

 

All items sold are covered under a one year warranty unless otherwise stated.

 

If an item is found to be faulty due to a manufacturing defect within the warranty guarantee, the item will be repaired or replaced at the discretion of the manufacturer.

 

Right to cancel

 

Under the distance selling regulation the buyer has the right to cancel an order within 14 days of receiving the goods. The item must be returned to us within 14 days after after the initial return process has been initiated. A refund will then be processed within 14 days of receiving the goods. 

 

Special order items

 

Please note that we will not accept returns of items that have been specially ordered in or customised at the buyers request. 

  • Denby
  • Outback BBQS
  • Dewalt Tools
  • Scotts
  • Crown Paints
  • Venicci Logo
  • Stellar Cookware
  • Stanley Tools
  • Silent Night
  • Buoyant Upholstery